YOUR CONVERSATIONS. HANDLED WITH CARE.
Privacy policy
BeeChat AI is operated by PREMIUM LIFE INNOVATION CO., LTD., registered in Cambodia under company number 1000467314. This policy describes information handled by our customer-support and social-messaging workspace.
Last updated: 4 November 2026
Information we process
When a business authorizes a supported channel, BeeChat may process the information made available by that channel and its granted permissions:
- Business account and Page identifiers, account names, and authorization tokens.
- Customer account names and identifiers, conversation identifiers, message content, media, and timestamps.
- Order or customer details entered by authorized staff, internal notes, assignments, conversation status, saved replies, and reminders.
- Staff account information, access permissions, and technical records needed to operate and secure the service.
TikTok Business Messaging is a planned integration and remains subject to provider approval. This policy does not mean that every listed channel or feature is currently available.
How information is used
We use this information to display and organize conversations, support customer enquiries and orders, route work to authorized staff, provide follow-up tools and notifications, and maintain service security. We do not sell customer conversation data.
Who can access information
Super administrators control connected accounts and staff assignments. Staff access is restricted to assigned accounts and enforced by server-side permissions. Service providers may process information where needed to operate the service, including hosting providers and the social platform selected by the business. Processing may take place outside the country where the business or customer is located.
Account connections and security
Business accounts are connected through the social platform’s authorization flow. Account tokens are encrypted, and application traffic uses HTTPS. Businesses must only connect accounts they are authorized to manage and should limit staff access to the people who need it.
Retention and deletion
We retain information for the support and order workflows it serves, service operation, and applicable record-keeping needs. You can revoke platform authorization or ask the business administrator to disconnect an account. Disconnecting a channel stops its connection; it does not by itself confirm that previously stored records have been deleted.
To request access, correction, or deletion, contact office@beechatai.com. We may need to verify the requester’s authority before acting. See our data deletion instructions for what to include.
Contact
PREMIUM LIFE INNOVATION CO., LTD.
Cambodia · Company registration 1000467314
office@beechatai.com